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[intense_heading responsive=”1″ font_size=”35px” align=”center” font_weight=”700″]FAQ
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People tend to ask us a lot of questions. If you can’t find the answer to yours here, contact us.

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[intense_collapse title=” Can I change or cancel my order? ” external_link_target=”_self”]During regular business hours, we process and pack your items immediately to ensure you get it as quickly as possible. If we are able to cancel or change your order, we will do it without any hassle. Please contact us by phone or email to inquire.[/intense_collapse]

[intense_collapse title=” What is your return policy? ” external_link_target=”_self”]If you decide to return or exchange your purchase for any reason, just ship it back to us in unopened and brand new condition within 30 days of your purchase and we will issue a refund.  If you purchased your order with FREE SHIPPING, we will deduct original shipping charges from the amount you paid.

If Vapors & Things security label on the package is broken your order, it is not returnable. RMA number is required for all returns. To get RMA and return instructions please contact to us.[/intense_collapse]

[intense_collapse title=” How do I return something? ” external_link_target=”_self”]RMA number is required for all returns. Before returning any item, please contact us by email or call 888.427.2949 and let us know what item you are returning. Then we will issue an RMA number along with return instructions.[/intense_collapse]

[intense_collapse title=” What if my shipment contains missing or damaged product? ” external_link_target=”_self”]While it is very rare, mistakes can happen through our shipping center or through our trusted carriers that deliver the package. Customer satisfaction is our number 1 priority; we hope to solve these rare situations quickly and fairly. If you are missing something or received a damaged product, please notify one of our customer service representatives within 24 hours order received.[/intense_collapse]

[intense_collapse title=” What payment methods do you accept? ” external_link_target=”_self”]We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, Bitcoin, Apple Pay, Android Pay, and money order. All payments must be in U.S. Dollars. Your information is encrypted with 2048-bit (backed by COMODO) and safe and secure.  If you are unsure or having difficulties with submitting payment online, please contact one of our customer service representatives.[/intense_collapse]

[intense_collapse title=” Do you ship internationally? ” external_link_target=”_self”]Unfortunately, no. Due to various customs laws we choose to ship exclusively to the United States, APO/FPO US Military addresses, and US territories. If you have a specific question about shipping, please refer to our shipping policy or contact one of our customer service representatives.[/intense_collapse]

[intense_collapse title=” Free Shipping Benefits ” external_link_target=”_self”]Vapors & Things offers FREE SHIPPING on all orders over $99 within the USA. Standard shipping can take up to 7 business days from date of shipment (not including weekends or holidays). If you wish to receive your order faster, please choose an upgraded shipping method.[/intense_collapse]

[intense_collapse title=” What is your minimum order amount? ” external_link_target=”_self”]VaporsandThings.com does not have a minimum or maximum order amount but in order to enjoy free shipping your order must be over $99.[/intense_collapse]

[intense_collapse title=” What if I don’t want to place an order over the internet? ” external_link_target=”_self”]We can help you to place your order over the phone. Simply call Vapor & Things sales team at 888.427.2949. We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club and money order. If you prefer to make payment with money order, your order ships after your payment received.[/intense_collapse]

[intense_collapse title=” Are all the items on your website in stock? ” external_link_target=”_self”]Our website is updated every moment to let you know the current status of our inventory. If item description states “In Stock”, we have that particular item in the warehouse right now, ready to ship. “Out of Stock” means that while we do not currently have the item in our warehouse, it is in route and should be available for shipment soon. There may be a case where inventory is incorrectly listed as “In Stock” due to various uncontrollable reasons. In this very rare instance we will contact you ASAP by phone or email, notifying you of the discrepancy and providing an estimated date of arrival.[/intense_collapse]

[intense_collapse title=” Business Hours? ” external_link_target=”_self”]Our business hours are Monday-Friday 9am-6pm (EST) Excluding Holidays but you can place your order online at vaporsandthings.com 24/7[/intense_collapse]

[intense_collapse title=” When should I expect my order? ” external_link_target=”_self”]We know you want your order ASAP, and we work hard to be the fastest and most reliable shippers in the industry. We will process all in-stock orders received by 3:00pm EST for same day shipping from our warehouse in New Jersey (Orders received after 3:00pm EST ships next business day). Shipping can take up to 7 business days from date of shipment (not including weekends or holidays).

We cannot be held responsible for USPS/UPS errors or other delays out of our control. If you wish to receive your order faster, please choose an upgraded shipping method.[/intense_collapse]
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[intense_collapse title=” How will my package be shipped? ” external_link_target=”_self”]All items are shipped in plain, unbranded brown boxes or yellow envelopes. VNT will show as sender but there will be no product information.[/intense_collapse]

[intense_collapse title=” Who is your shipping carrier? ” external_link_target=”_self”]We ship with USPS and UPS.[/intense_collapse]

[intense_collapse title=” Where do you ship from? ” external_link_target=”_self”]Our warehouses are located in the state of New Jersey. Therefore, we also charge 7 percent Sales tax for New Jersey residents.[/intense_collapse]

[intense_collapse title=” Is shipping free to Alaska and Hawaii? ” external_link_target=”_self”]Yes, standard shipping is free to the U.S. on all orders over $99. Expedited options are also available. Please see our Shipping Policy.[/intense_collapse]

[intense_collapse title=” Can I change or cancel my order? ” external_link_target=”_self”]Yes, standard shipping is free to the U.S. on all orders over $99. Expedited options are also available. Please see our Shipping Policy.[/intense_collapse]

[intense_collapse title=” Will I have to sign for my package? ” external_link_target=”_self”]While a signature is required for orders over $99, UPS may obtain, at its discretion, an electronic authorization to release the package without a signature on delivery.[/intense_collapse]

[intense_collapse title=” Do you ship to P.O. Boxes? ” external_link_target=”_self”]PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available for these shipping destinations.[/intense_collapse]

[intense_collapse title=” What will show up on my credit card’s billing statement? ” external_link_target=”_self”]VNT will appear on your statement.[/intense_collapse]

[intense_collapse title=” Do you accept checks or money orders? ” external_link_target=”_self”]We do accept Money Orders and Bank Checks. You can place your order over the phone, and your order will be shipped after we receive your payment. (This payment method delays your order)[/intense_collapse]

[intense_collapse title=” Do I need to pay sales tax? ” external_link_target=”_self”]Only residents of New Jersey are required to pay sales tax (7%).[/intense_collapse]

[intense_collapse title=” Is there any warranty on products? ” external_link_target=”_self”]Unfortunately, due to its nature, we cannot offer warranty on any glass products. However, we do offer a 1 (one) year warranty on all of our original brands (Vapors & Things®, Highper Shredder® and Xenon®). Warranties on all 3rd party manufactured products are offered on behalf of the original manufacturers.[/intense_collapse]

[intense_collapse title=” Age verification ” external_link_target=”_self”]Vapors & Things does not sell products to anyone under legal tobacco products buying age according to customer’s state laws. We use 3rd party trusted partners to verify customer’s age. It is %100 safe and secure.[/intense_collapse]

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